Company registration of a BPO, KPO, Call center in India
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With the current boom in IT industry and outsourcing market there is a lot one can achieve in business by getting things done for foreign nation. The concept of BPO, LPO or call centers in not new and the market still has a lot of growth potential, but it is pertinent to note that many people still aren’t aware about what exactly they need in order to set up a call center or BPO in India.

The foremost thing anyone planning to start such a business is required to get his company registration done. This step is important and is critical also, before opting of any structure be it private limited company or LLP in India one needs to mark down the possible liabilities and complications that are associated in their proposed business.

A call center is a broad term and it includes variety of businesses under its umbrella such as telemarketing, medical transcription, in-bound calls or out bound process etc. So you need to first understand your probable liabilities and finalize your company registration in India accordingly. The most suitable registration however are that of a private limited company or LLP registration.

And once you company registration is finalized and complete. You may now need to proceed with OSP license registration. OSP license registration is important and indispensable part for starting your own BPO and call center business.

Before proceeding let us understand what exactly this OSP registration means.

OSP stands for Other service providers license registration, this is a registration accorded by Department of Telecommunication India (DoT). This registration recognizes the BPO or call center setup in case you are working over your call center without obtaining this license you may have to a heavy penalty. DoT defines that OSP is a web-based system for online registration of Other Service Providers and subsequent related activities in an efficient, effective and transparent manner. The Department of Telecommunications (DoT), Ministry of Communications and Information Technology, Government of India issues registration of companies engaged in providing various Application Services under Other Service Providers (OSP) category. ‘Applications Services’ means providing services like tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call centre, network operation centre, and other IT Enabled Services

So in short all call center related or peripheral services business are required to take OSP license in India. The process for obtaining the OSP registration is not that difficult. You are required to give the below listed documents along with the application for OSP registration at DoT.

  • Certificate of incorporation
  • MOA and AOA
  • Board resolution authorizing the authorized signatory.
  • A blueprint of your call center set up or business
  • Shareholding details.

All the above mentioned details are required to be furnished along with the application. The process for obtaining an OSP license may take upto 20-25 days. After the completion of the above mentioned mandatory registration a person may have to take necessary VAT or Service tax registration is applicable.


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